Tuesday, December 2, 2008

Customer loyalty in competitive markets how do you own that customer for life. And switch careers and still own that customer.
Chic Filet is aight but they hype it like they sell no fried food. Bit they treat ya great in that place even when they are busy.
Is customer loyalty going out the window for service speed? Has the new timer thing where they have to complete meal order in 3 minutes key?
Now why I would eat all that bad food in one week is the real question, but when I do can I be treated ok. Is service training the problem?
At McDonald's, Wendy's and Taco Bell. I asked for a lil change in order and they acted like I was asking them to re make a 5 star meal
Customer service has went down considerably. I worked at Circuit City, Rooms To Go, City Furniture. We tried to treat customers like gold!
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